The Resilience Echo
Clinician-developed training and resources for frontline support workers, team leaders,
and the organisations behind them
Built by an experienced clinician to reflect the rawness of frontline psychosocial crisis presentations.
NDIS Frontline Safety & Behaviour Response Training
Practical, clinician-led safety and behaviour response training for
frontline teams. Delivered digitally. Designed for real work.
The Behaviour Chain Principle
A clinical framework for understanding why people do what they do. Available in print and digital.
Frontline Safety and Behaviour Response Training
The complete clinical training program in print. For frontline support workers, team leaders, and the organisations that employ them.
About The Resilience Echo
Joanne Eussen is a Registered Nurse with a Master of Mental Health Nursing and sixteen years in community and frontline mental health.
The Resilience Echo was born out of years of watching the increase in psychosocial crisis presentations against a background of limited community training for frontline support workers. These psychosocial behaviour issues escalate into raw crisis presentations that can be intercepted and
managed in community spaces.
This is not theory.
It is what clinicians actually see, manage, and navigate on the community frontline, translated into practical tools for the people who are doing that work every day.
Free Checklist
The NDIS Frontline Safety Checklist. A practical tool for frontline teams.
No cost.
Frontline Practice
Practice-Based Writing on
Frontline Safety & Behaviour
